PARKHOTEL HELENE & Albert's Parkrestaurant
Parkstraße 33 - 08645 Bad Elster

Phone +49 37437 50-0 - Fax: +49 37437 5099 -
Book your stay

You want to carry out more complex bookings, for example several single rooms? Please use our advanced booking form!

Dear Guest,

so you know what services we provide, what we stand for and what liabilities you have to us, we call attention to subsequent statements of the contract. Please pay attention, for with your booking you accept these conditions.

General Terms and Conditions Helene PARKHOTEL Bad Elster Parkstraße 33

1. Contract

The contract is concluded by allowance of the application by the PARKHOTEL Helene. The hotel is at liberty to make a written confirmation of the room reservation.

2. Services

With the conclusion of the accommodation contract, the parties obligate to fulfil the following mutual obligations under the Treaty for the entire duration of the contract:

a) The PARKHOTEL Helene is committed to providing the appropriate accommodation in the use-condition and according to the order.

b) The client agrees to the contractual payments owed for the period (duration) of the order to pay for accommodation.

c) The guest is not exempt from the payment of the contractually owed compensation by the fact that he is prevented, regardless of the reason of preventing, in the exercise of his lawful right of use.

d) If the prevention, however, is based on the responsibility of the PARKHOTEL Helene, the guest is freed from the payment of contractually due remuneration.

3. Obtain and return the room

On the day of arrival the room can be entered at 14.00 o’clock, unless agreed otherwise in writing or if other circumstances do not allow earlier entrance. The room has to be returned not later than 10.00 o’clock on the day of departure.

We ask that reserved rooms are checked-in not later than 20.00 o’clock on the day of arrival. If this is not done, the PARKHOTEL Helene is at liberty to dispose of the room, unless a later arrival time has been agreed.

4. Cancellation

The guest may cancel at any time before commencement of the journey. However, this should be done in writing in their own interest score.

Depending on the date of receipt of the resignation by the guest are listed below - calculated taking into account the usual savings and potential income - in % of the travel price:

  • up to 31st day before commencement of travel 10%, at least 20, - €,
  • up to 21st day before commencement of travel 30%,
  • up to 11th day before commencement of travel 50%,
  • afterwards 60%

Is this a group booking (at least 15 people), the respective percentage increases by 10%.

If it is possible for the PARKHOTEL Helene to let the unused accommodation otherwise, the guest is not required to pay the otherwise generated revenues for this period.

The PARKHOTEL Helene reserves the right to cancel the contract if the provision of services due to force majeure, fire, serious illness or similar reasons will be impossible or unreasonable.

Unlimited liability of the hotel, the statutory provisions in accordance with § 651 h. BGB

(Limitation of liability towards the triple travel price).

Our goal is to offer a comprehensive service. This also implies recommending a cancellation insurance for travelling in Germany, the European Travel Insurance plc., to avoid the possibly arising inconvenience mentioned in paragraph 4. You receive a transfer brochure with your booking confirmation.

5.  Dispute Settlement Proceeding

PARKHOTEL Helene does not undertake to participate in dispute settlement proceedings before a conciliation body.